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Cookies Policy


What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: and

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.*


Controlling Cookies

If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.


Our Cookies

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. You can find their guide here: Information about the cookies used on this website by category is set out below.


Strictly Necessary Cookies

•    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website or making pages load properly.
•    Without these cookies services you may have asked for, such as shopping baskets or e-billing, cannot be provided.
•    Currently this website does not use cookies to provide shopping baskets or e-billing.

Accepting strictly necessary cookies is a condition of using this website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

We use these Strictly Necessary cookies to

1.    Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session.
2.    Remember the goods and services you ordered when you get to the checkout page.
3.    Identify you as being logged into any secure area.
4.    Make sure you connect to the right service on our website when we make any changes to the way the website works.


Cookies we have defined as 'Strictly Necessary' cookies will not be used to

1.    Gather information that could be used to advertise products or services to you.
2.    Remember your preferences or username beyond your current visit.


Performance Cookies

•    These cookies collect information about how you use this website, for instance which pages you go to most often, and if you get error messages from web pages.
•    These cookies don’t collect information that identifies could identify you.
•    All information these cookies collect is anonymous and only used to improve how this website works.

We use performance cookies to
1.    Provide statistics on how our website is used.
2.    See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites).
3.    Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising.
4.    Help us improve the website by measuring any errors that occur.
5.    Test different designs of our website.

Using our site indicates that you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

An example: 
Google analytics cookies that we use are shown below:

Cookie: _utma (randomly generated number) - used to determine visitors to the site

Cookie: _utmb (randomly generated number) - used to establish and continue a user session with the site

Cookie: _utmc (randomly generated number) - used to establish and continue a user session with the site

Cookie: _utmz (randomly generated number and information on how the site was reached) - used to track how you found the website


Functionality Cookies

‘Functionality' cookies are used to provide services or to remember settings to improve your visit. We use 'Functionality' cookies to:

1.    Remember settings you've applied such as layout, text size, preferences and colours.
2.    Remember if we've already asked you if you want to fill in a survey.
3.    Show you when you're logged in to the website.
4.    Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.

Cookies defined as 'Functionality' will not be used to target you with adverts on other websites.
Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.

Preventing these cookies may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.

An Example: 
Social Media cookies that capture your preference.

Targeting Cookies

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

Examples may be: 
•    Links to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
•    Providing advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

This website does not currently use Targeting Cookies


If you want to find out more about the cookies on our website, please contact us.


*Source: ICC UK Cookie Guide

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